DYMO Label Printer Troubleshooting

DYMO Label Printer Troubleshooting

In this article, we will cover some steps to help troubleshoot when your label printer is not printing labels as expected. 


First, we want to make sure that the Label Printer Manager software is installed on the computer that the printer is connected to. You can click on the icon on the right-hand side of the add-on Label Printer Manager and click on the download option after selecting the windows or Mac option depending on the machine they are downloading this on.

If the LPM is installed, and you are not able to print, the first step should be to check if the printer is connected to print from the computer. Here are the steps to check the connection and print a test page:


Windows: 

  1. Click on the window icon on the bottom left corner.

  2. Click on the settings icon. (Gear icon)

  3. Click on the devices.

  4. Click on the "printers" option.

  5. Click on the manage printer option under the DYMO and click on the print test page.


If the test page prints, search in the programs on the device if the Label Printer Manager is installed and click on the LPM to open. Select the Dymo printer from the printer list and click "Sync" to sync the printer with DaySmartvet

Print a test label to ensure that the printer is printing correctly.


If the test print does not print and the printer shows an error message, try uninstalling and reinstalling the printer driver from the Dymo website and try to print the test page.


Below are a few other troubleshooting steps for other issues you might encounter with the label printer:

Dymo is printing more than one label:

  1. Check the label size (Navigate to Settings>Configurations>Label Size to ensure the selected size in Vetter matches the labels you are using). This usually happens when using labels that are slightly larger than the sizes offered in configurations, so recommend trying the exact label size.

  2. Make sure that only one instance of the LPM Software is running on the device. This can be checked by checking the task manager or running tasks on the taskbar.


Labels printing upside down:

  1. Uninstall and reinstall the printer driver (found at Dymo.com), this should fix the issue.
Labels print sometimes, but not always:
  1. Check that the label printers are added (Settings>Configurations>View printers). More often than not, there are duplicate printers added causing this issue. You can remove the duplicates by clicking the gear icon on the right-hand side of the printer.

If using multiple printers for labels:  When adding a new printer, the other disappears:

  • This happens because of duplicate device IDs of the computers. This usually is a result of cloning at the time of initial clinic setup. The device IDs are not the model numbers of the computer but a Window registry setting and need to be updated by the clinic’s IT person in this case. Here is a ‘how-to’ link to help: https://www.youtube.com/watch?v=hUBGlqVuF-Q


If you are getting an "Unable to Contact the Socket Server 3000" error message when trying to connect the LPM:
  1. You will need to have your IT team open the 3000 port. Vetter requires ports 80, 443, and 3000 for Vetter software to work properly.

As always, feel free to contact DaySmartvet Support if you need assistance with any of these troubleshooting steps or if you are encountering something that is not covered here.

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