Managing relationships

Managing relationships

Relationships allow you to associate patients, clients, and contacts with each other in a variety of ways.  By creating relationships, you can track which people and business are associated with the care of your patients.  There are several forms of relationships, including owner, foster owner, referral source, primary veterinarian, and specialist veterinarian. 

To create a new relationship with a patient:
  1. Navigate to applicable patient
  2. Click on "relationships" and select "new relationship"
  3. Complete the form that appears
  4. Click "save"
You can create a new client, company, or contact profile when assigning a relationship to a patient by clicking on the "name" field of the New Relationship form, and selecting the applicable "add" option.

While multiple clients can be assigned as "owners" of a patient, only one client can be the "primary owner."  The primary owner's last name will be assigned to that patient, and all billing records will default to that person, except when billing is associated with an appointment.  The primary owner will be designated with a star icon when viewing a patient's relationship.  The designation can be reassigned by clicking on the gear icon next to the name of a different owner.

To create a new relationship with a client:
  1. Navigate to the applicable client
  2. Click on "relationships" and select "new relationship"
  3. Complete the form that appears
  4. Click "save"
You can create a new patient profile when assigning a relationship to a client by clicking on the "name" field of the New Relationship form and selecting "add patient."

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