Troubleshooting the IDEXX integration
If your DaySmartVet IDEXX labs integration is not working properly, here's a quick list of things to check:
- Clear browser cache to ensure there is not an issue with old data gumming up the works
- Ensure that your browser is set to accept third party cookies (this must be done on all computers from which labs would be submitted)
Once these two steps are completed, try to submit another lab.
Troubleshooting Enabling the Idexx Integration:
Ensure that credentials are correct. Clinics can occasionally share credentials, and it’s important for the user to have the most up-to-date information.
Idexx credentials are case-sensitive. Be sure to apply proper uppercase and lowercase.
Troubleshooting the VetLab Station:
If the device does not appear, ensure that it is set to connect to a cloud-based PIMS, not an IP or server-based PIMS. The Idexx rep or user can do this.
If the device does not appear in the list, have the user/rep re-enter credentials for VetConnect Plus on the VetLab Station.
If the device does not appear after updating the VetLab credentials, verify the credentials used in the Vetter-Idexx add on menu, and re-enter them if there’s any question.
If the device still does not appear, have the user/rep restart the VetLab. Wait at least 5 minutes to see if the device appears.
** If a test request is being ordered from Vetter to the Vetlab Station, but the request never makes it to the machine, this is a Vetter issue. If the test request gets sent properly to the Vetlab and the test is run, but does not make it back to Vetter, this is a Idexx issue.
The name of integrated labs cannot be changed from the inventory default. If the name is modified before saving, the mapping will be lost and the lab will not be seen by the integration.
Troubleshooting Idexx Tests
If a test is not properly creating requisition forms, ensure that the name has been mapped properly. If it has been mapped properly you will NOT be able to edit the name of the item, ONLY the display name.
If the test is named properly but still not producing requisition forms or sending requests, ensure that when you create a record for the test the “Send to Lab” defaults to “Yes” upon record creation.
If the record defaults to Send to Lab: “No” and changing it to “Yes” does not allow you to print a requisition form, submit a ticket to Vetter Support for further investigation. There is likely a data issue with the specific test.
Related Articles
IDEXX WebPacs Integration
Using the IDEXX WebPacs integration Our integration with IDEXX WebPacs allows practices to submit digital imaging requests to their imaging devices from their Vetter accounts. When available, the images can be viewed directly from the medical record ...
Enabling the IDEXX Integration
Our integration with IDEXX allows you to submit lab requests to IDEXX's reference lab as well as to IDEXX's in-house analyzers. When the results are available from IDEXX, they will automatically be imported into the applicable record, and the ...
Submitting labs using the IDEXX integration
This article will discuss how to submit reference and in-house labs using the IDEXX integration. For instructions on how to setup the IDEXX integration click here. How to submit an integrated reference lab to IDEXX for processing: Create the lab ...
Greenline Integration
Greenline Integration The Greenline integration Our integration is transactional for the purposes of coupon generation. Please reference Terms & Conditions and Privacy Policy located at the bottom of the Greenline website. For a clinic to ...
Using the Asteris integration
Our integration with Asteris allows practices to submit digital imaging requests to their imaging devices from their Vetter accounts. When available, the images can be viewed directly from the medical record along with any available radiology ...